At Nummbz, we strive to ensure every order meets your expectations. If you experience any issues with your order, follow these steps to get the support you need:
- Check Your Order: Review your order confirmation email to verify the items included in your order.
- Contact Us: If you received the wrong item or if any items are missing, please reach out to our customer support team at help@nummbz.com. Be sure to include your order number and details about the issue for a swift resolution.
- Inspect Your Items: As soon as your order arrives, examine the products carefully. If you find an item that is damaged or defective, please avoid using it.
- Report the Issue: Contact us immediately at help@nummbz.com Provide your order number, a description of the damage or defect, and photos if possible, to help us assist you more efficiently.
- Track Your Order: Visit our Order Tracking page to check the current status of your shipment. Confirm there are no reported delays or delivery issues.
- Delivery Issues: If tracking shows that your order should have arrived but you haven’t received it, contact our customer support team for assistance.
- Payment Issues: If you experience payment issues, such as a declined transaction or billing error, double-check your payment details and consult with your bank or payment provider if necessary.
- Customer Support: For further assistance, reach out to us at help@nummbz.com We’ll help resolve any payment-related concerns.
- Initiate a Return: If you need to return an item, please follow the instructions on our Returns Page. Ensure that the item is in its original, unused condition.
- Exchange Process: For exchanges, please contact our customer support team for guidance on availability and next steps.
We apologise for any inconvenience and appreciate your patience.
Thank you for shopping with Nummbz—we’re committed to resolving any issues and ensuring your satisfaction.