At Nummbz, we want you to be completely satisfied with your purchase. If you’re not fully pleased with your order, you have up to 30 days to request a return, provided the item meets our return conditions. Here’s everything you need to know about our returns process:
- Return Window: You have 30 days from the date of delivery to initiate a return. Returns requested after this period may not be accepted.
- Condition of Items: To be eligible for a return, items must be in their original condition, unopened, and unused. We cannot accept returns on products that have been opened, used, or damaged after delivery due to hygiene and safety reasons.
- Contact Us: To begin the return process, please email our Customer Support team at help@nummbz.com with your order number, reason for the return, and any supporting details. Our team will confirm if your item is eligible for return and provide instructions.
- Return Authorisation: Once approved, you’ll receive a return authorisation email with further instructions on where to send your item. Please ensure your item is securely packaged to avoid damage in transit.
- Return Postage: Customers are responsible for the cost of return shipping, unless the item received was damaged, defective, or incorrect. In these cases, please contact us, and we will arrange for a prepaid return label.
- Tracking: We recommend using a tracked shipping method to ensure your return reaches us safely. Nummbz is not liable for items lost or damaged in transit.
- Processing Time: Once your return is received and inspected, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.
- Refund Amount: Refunds cover the cost of the product(s) returned but do not include original shipping fees, except in cases where the item was defective or incorrect.
- At this time, we do not offer direct exchanges. If you wish to receive a different product, please return the original item according to our policy and place a new order on the website.
5. Non-Returnable Items:
- Questions or Concerns?
Thank you for shopping with Nummbz!
We’re committed to providing products that meet your needs and a hassle-free returns experience if you change your mind.